Refund policy

30-day returns

This 30-day returns policy applies to customers in the United Kingdom. Customers generally have the right to cancel an eligible online purchase within 14 days of receiving it and then return it within a further 14 days. Where required by law, we will also refund the standard delivery charge. These rights are in addition to our voluntary returns policy and your rights concerning faulty, damaged or misdescribed goods. Nothing in this policy limits any consumer rights that cannot legally be excluded.

For returns under our voluntary 30-day returns policy, items should be returned in the same condition in which they were received, unused where appropriate, with any original tags and packaging. This does not affect your statutory rights, including your rights where goods are faulty, damaged or not as described.

To start a return, you can contact us at info@zalic.co.uk. If your return is accepted, we will provide the return address and return instructions by email.

You can always contact us for any return question at info@zalic.co.uk.

Return shipping costs

For change-of-mind returns, you are responsible for the cost of returning the item unless we agree otherwise. If we provide a prepaid return label, its cost may be deducted from your refund where permitted by law. If an item is faulty, damaged, incorrect or not as described, we will cover the reasonable return cost.

 

Order cancellations

You may request automatic cancellation of an unfulfilled order within one hour of placing it. You can also contact us at info@zalic.co.uk as soon as possible, but we cannot guarantee cancellation once processing or dispatch has begun. If cancellation is no longer possible, you may use the applicable return rights described in this policy. Nothing in this section limits your mandatory consumer rights.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you when we have received and inspected your return and tell you whether the refund is approved. If approved, we will issue the refund to your original payment method within 14 days of receiving the returned goods, or evidence that they were sent back, where required by law.s. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@zalic.co.uk.