Shipping Policy

Last updated: 14 October 2026.

This Shipping Policy explains how orders placed through zalic.co.uk are processed and delivered by Zalic, the online trading name of Nook & Nordic Limited.

Order processing and dispatch

Orders placed before 12:00 Noon, Monday to Friday, will normally be dispatched on the same working day, subject to successful payment authorisation and stock availability.

Orders placed after 12:00 Noon will normally be dispatched on the next working day.

Orders placed on weekends or UK bank holidays will normally be dispatched on the next working day.

After placing an order, you will receive an order confirmation email. We will send another email when your order has been dispatched.

If an unexpected issue causes a significant delay, we will contact you using the details provided at checkout.

United Kingdom delivery

We currently deliver to eligible addresses within the United Kingdom only.

• Standard delivery: FREE on all orders

• Estimated delivery time: 2-4 working days after dispatch

Delivery times are estimates and are not guaranteed. Weekends, UK bank holidays, severe weather, carrier disruption and other circumstances outside our reasonable control may affect delivery times.

Any available delivery options and charges will be clearly displayed at checkout before you complete your purchase.

Tracking

Where tracking is available, the tracking number or link will be included in your dispatch confirmation email.

Please allow some time after receiving the email for the carrier’s tracking system to update.

Incorrect or incomplete delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact us immediately at info@zalic.co.uk. We will try to correct the address before dispatch, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

Additional delivery costs resulting from an incorrect or incomplete address may be charged where permitted by law.

Delayed or missing deliveries

Carrier delays can occasionally occur. If your order has not arrived within a reasonable period after the estimated delivery date, please contact info@zalic.co.uk and provide your order number.

We will check the available tracking information and contact the carrier where appropriate.

Damaged deliveries

Please inspect your order after delivery. If an item arrives damaged, incomplete or incorrect, contact us as soon as possible at info@zalic.co.uk.

Please include your order number and, where reasonably possible, photographs showing the item, packaging and damage. We will review the issue and provide an appropriate resolution in accordance with your consumer rights.

Delivery restrictions

We do not currently offer international delivery through this website.

Certain remote locations or address types may be unavailable for delivery. Available delivery services will be confirmed at checkout.

Contact information

For questions concerning processing, dispatch or delivery, please contact:

Zalic, the online trading name of Nook & Nordic Limited.
8 Cobb Close, Datchet, Slough, SL3 9QZ, United Kingdom
Email: info@zalic.co.uk
Telephone: +44 7828 087408